BestStart Privacy Statement
This information explains how we comply with applicable privacy requirements and sets out minimum standards for how we deal with personal information collected and used by BestStart. This information may be updated from time to time.
BestStart’s system for complying with applicable privacy requirements includes:
- our commitment to compliance with privacy requirements
- our policy and approach to privacy, as explained in this information;
- our resources allocated to privacy, including our technology systems and services; and
- our people and the training and education we undertake.
Collecting Personal Information
We collect personal information for the purpose of providing early childhood education and care for your child. This information includes names, contact details, dates of birth, ethnicity, iwi, gender, billing information, health status, medications and various permissions set out in the enrolment form.
We collect this information in our enrolment form and any subsequent advice updating that information.
The personal information we ask you to provide on your child’s enrolment form is to ensure BestStart meets the licensing requirements of the Ministry of Education.
Accessing BestStart systems and websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.
Using and Disclosing Personal Information
The personal information we ask you to provide on your enrolment form is required to enable BestStart to enrol your child in our programme, provide the best possible care and education for your child, to observe and monitor your child’s progress to encourage all areas of their development.
Details of your child’s identity will be shared with the Ministry of Education so that it can allocate a national student number for your child. This unique identifier will be used for research, statistics, funding and the measurement of educational outcomes. You can find more information about national student numbers at: eli.education.govt.nz
All those staff within BestStart who have access to your personal information are bound by the terms of their employment to keep that information confidential. The personal information we provide to the Ministry of Education is safeguarded by the protocol agreement our centre has with the Ministry of Education. With your permission we also provide information to Work and Income for parents claiming the Child Care Subsidy and to District Health Boards for child health checks.
For the purposes of conducting business processing functions, we provide personal information to our service providers under confidentiality agreements.
From time to time we provide names and contact details to third party organisations for the purpose of customer surveys and communications to improve the services we provide you and your child.
We also use personal information for a variety of statistical purposes but always ensure that no individual can be identified.
Like other websites, BestStart uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize your experience by customizing our web page content based on browser type and/or other information.
We collect information that your browser sends whenever you visit our site. This may include information such as your IP address, browser type, browser version and the pages of our site you visit.
Additional third-party platforms
- LiveChat: We collect personal data using LiveChat, Inc. for online chat support. https://www.livechatinc.com/legal/privacy-policy/
- Unbounce: We collect lead data using forms built using the Unbounce platform. https://unbounce.com/privacy/
We may send you direct marketing communications and information about services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
Storing Personal Information
BestStart takes active measures to ensure the security and privacy of personal information it holds is protected from misuse, interference, loss and unauthorised access, modification or disclosure.
All our ICT devices, storage and channels are subject to continuous monitoring, logging analysis and audit. BestStart may choose, at its discretion, to contract a third party to perform those functions.
All personal information is stored at secure premises using good quality security protocols and strict backup procedures both onsite and offsite in “air gapped” containers.
All security systems are regularly reviewed and updated to maintain the integrity of the BestStart security posture.
BestStart system and websites may contain links to external websites. BestStart is not responsible for the content or privacy policies that govern such external websites.
The personal information you supply is held for seven years.
We draw your attention to the Permissions, Privacy Act and Policy Statement in your Enrolment Agreement Form.
If you have any questions, please contact your BestStart Centre Manager or the BestStart Privacy Officer.